These undertakings required Truly Holdings to use all reasonable endeavours to pay outstanding refunds to passengers at the latest by the end of August, and going forward to ensure that refunds due for package holidays cancelled after the date of the undertakings are paid promptly and no later than 14 days after cancellation. Although Truly Holdings has paid back a significant number of customers within this 2-week period, too many have been left waiting longer for the refunds due to them.
The CMA is also concerned that Truly Holdings has not done enough to repay customers who were already owed refunds at the time the undertakings were given. Truly Holdings has reported that the outstanding amount is owed to customers whose current bank details it does not have and whom it has been unable to refund through their original payment method because the purchases were made more than a year ago.
The CMA does not consider that enough has been done to ensure that Truly Holdings is able to provide refunds to package holiday customers with outstanding claims. In addition, the CMA does not consider that Truly Holdings has done enough to make sure that it pays all refunds that may in future become due within 14 days, as required by law. The CMA has therefore written to notify Truly Holdings that it will take court action unless the firm takes immediate steps to rectify the situation and to ensure that, in the future, customers who are entitled to a refund are repaid in the timeframe specified by law.
It is unacceptable that some package holiday customers are still not receiving refunds within the timeframe that they are legally entitled to.
While we are pleased that many consumers have now received the refunds they were due because of our intervention, we are clear that Truly Holdings must comply with the law. Unless it urgently takes steps to address the failures we have identified, we will take court action.
Although the CMA does not currently have powers to impose fines for this, this is the kind of issue that could be resolved at pace and met with fines if the CMA receives the consumer powers that the Government is currently consulting on. For Olympic Holidays, the allowance varies depending on the airline, therefore please refer to your confirmation invoice.
For Lolo flights: Each passenger except infants is allowed one piece of hand baggage with a maximum weight of 5kg and maximum dimensions of 55cm x 40cm x 20cm. Infants children under 2 years travelling without a reserved seat have no hand baggage allowance.
However, passengers travelling with infants shall have, free of charge, an additional hand baggage allowance of 5kg 1 piece of baggage only and one folding pushchair. If you need to check how many checked bags you've booked, you can view your booking online on the My Booking page. Please complete our simple web form if you would like to add an additional bag or increase your weight allowance. You will need to check-in on Ryanair website.
If you have pre-booked your seats, you can check-in from 30 days and up to 2 hours before your outbound flight departs. If you have not pre-booked your seats, you can check-in from 2 days and up to 2 hours before your flight departs. Please follow the steps below to check-in with Ryan-air. Once you have checked-in you will be able to download and print your boarding passes from Ryanairs website:. As you select each passenger, you will need to add:.
Print a copy of each boarding pass and take these with you to the airport. You should have one boarding pass for each passenger for the outward flight and one per passenger for the return flight. H owever, many airlines let you take prams, buggies and car seats at no extra cost. Please check with your airline if you've any other questions. The following airports have more than one terminal.
Click on the airport name relevant to you to find out which terminal you need to go to. London Gatwick. London Heathrow. Belfast International. Doncaster Sheffield. Durham Tees Valley. Leeds Bradford. London Southend. London Stansted. As the airlines we use vary from each unique booking, please read carefully through the below guide to checking in for your flight.
If you have any questions, please complete our online form here and we'll get back to you. British Airways — We will email your BA e-ticket to you approximately days before you fly. Gold Medal — We will email your GoldMedal e-ticket to you approximately days before you fly. The Holiday Team - We will email your Holiday Team e-ticket to you approximately days before you fly. Online check-in opens 24 hours before your scheduled flight departure.
Please follow the steps below. You will need to Enter your flight reference number, followed by the lead passenger surname. Your boarding passes will include both outbound and inbound journeys. Luggage allowance including dimensions will appear on the boarding passes.
Online check-in opens a maximum of 30 days and a minimum of 2 hours before your flight departs. Your next step will be to add the API information for all passengers. This will need to be completed before continuing. Online check-in opens a maximum of 30 days and a minimum of 3 hours before your flight departs. Please note that one of the last steps will be to add API information for all passengers before completing your check-in.
Your transfer agent will have a record of your flight number and will check this for delays on your flight, if your flight is delayed they will try to make the necessary arrangements to collect you from your delayed flight.
Should you have any further questions, p lease contact us via our online form. If you have not pre-booked your seats, you can check-in from 4 days and up to 2 hours before your flight departs. In a nutshell, this is information from your passport that's required by the governments of the country you are visiting. This information should be updated no later than 7 days prior to departure.
An e-ticket will be e-mailed to the email address provided at the time of booking approximately days prior to departure. Note: API details will be securely updated with the relevant airline and will not be held in our database. In some countries the government has imposed taxes on tourist services, which will be collected by your hotel or at the airport on arrival or departure. This is only payable locally and more and more countries are introducing these taxes.
The amount of tax may vary by hotel category star rating and examples of some of these are: Morocco, Lisbon, Rome, and Las Vegas. For further details please check with the Embassy of the country to which you are travelling.
Please find the destinations below which we are aware of where this is applicable and please note some countries only accept cash payment, please check with the relevant Embassy for further details. All guests will have to pay directly at the hotels, apartments, villas, hostels and cruises. This tax is compulsory for all clients and it cannot be paid in advance. From the 1st of May tourists staying overnight in the Balearic Islands will be charged an increased Eco-tax levied by the local government.
This tax is not included in the price of your accommodation and will be charged upon arrival at your chosen holiday accommodation. Children under the age of 16 do not pay the tax. If you are travelling to the Dominican Republic, you will be required to pay for a tourist card available on arrival at the airport.
This can be purchased before travel by contacting the Dominican Republic embassy in the UK. A tourist tax has been introduced which applies to all hotel guests staying in any type of hotel. The fee will vary by hotel and will be applied per room per night paid directly to the hotel. In certain cities in France, the local government has imposed a city tax on tourist services which will be collected by your hotel on arrival or departure.
The amount of tax may vary by hotel category star rating. To find our more information, please check the hotels website directly. The government has imposed a city tax on tourist services, which will be collected by your hotel on arrival or departure.
Jamaican authorities have advised that, from the 1st June , the departure tax from Jamaica will increase. This tax is payable locally on departure, in cash only. Other states in the USA are slowly introducing these fees.
The Maltese government has introduced a new environmental contribution tax from the 1 st April and will be collected locally at the hotel. The charge will be 50 cent per person per night Maximum 5 euros and applied to all guests over the age of If you are travelling to Mexico, you will be required to pay a departure tax when you leave.
Payable locally in cash only. Scottish and Irish pounds, travellers' cheques, credit and debit cards are not accepted. Controlled locally, and may change without notice. A holiday tax will applied to all tourists staying in Tunisian hotels from 1 st January , regardless of their nationality.
The tax will only apply to adults aged 12 years old and above. The tax is based on the star rating of the hotel and the length of stay, and set to:. Customers checking out of Abu Dhabi hotels will be charged a City Tax per room per night. Please note a new accommodation tax has recently been approved in Greece mainland and Islands.
The taxation will be per room, per day and is payable directly to the accommodation at check in. This taxation is not included in any prices shown. Tourists staying in Porto are required to pay a tax.
This tax is paid per person, per night. The tax is applicable to hotel guests aged over 13 years, this tax will be collected by the accommodation on arrival. Simply type your question in the search box above to get instant answers o r Select above categories to get instant answers.
Tips: For better results, type more than one word and use a question phrasing. If you don't find a match try phrasing your question differently. Self Catering means that you are responsible for buying your own food and drink while you are on holiday, none will be provided for you where you stay.
You will be provided with facilities to prepare light meals. Self catering holidays afford you a level of freedom that half board and all inclusive holidays do not.
With self catering holidays, you are not tied to eating at certain times, in the same hotel, nor are you restricted to the menu that is provided that day - you are free to explore your holiday destination and seek out what you want to eat, when you want it. Great for fussy eaters or adventurers! ATOL is a protection scheme for all flights arranged through its members. To find out more please click here. Everything you pay for your holiday are paid into a trust account controlled by an independent trustee.
We're truly sorry to hear you've experienced some difficulties while away on holiday. Please forward the points you wish to raise in writing to us within 28 days to 3rd Floor, Royal House, 5 Vine Street, Uxbridge, UB8 1QE or you can email us at customerrelations teletext-holidays. You will receive an acknowledgement and once fully investigated a full response will be sent within 28 days. We will need your booking reference number and all other relevant information along with receipts, photos or other supporting documentation.
Please note it may be necessary for us to request reports from our suppliers of the services concerned, in respect of the matters brought to our attention. From the 8 th June onwards, the DVLA are abolishing the paper counterpart of the UK drivers licences which historically would have shown endorsements for driving offences.
Customers collecting overseas car hire will be required to obtain a passcode from the DVLA website to enable them to pick up their car hire in resort. Please note passcodes will only be valid for 72 hours, therefore you will need to complete this task 72 hours before hiring their cars. This process needs to be completed each time you hire a car. Please take this passcode with you along with your car hire voucher, driving licence and credit card to enable you to pick up your vehicle. Generally, pushchairs will be tagged at the bag drop desk, and will then need to be surrendered to the airport handling agent when you board your flight.
You will then be required collect it from the baggage claim at your destination airport. If you require further clarification, please complete a help request form and we'll get back to you with the correct information.
Please complete our help request form to arrange any extras. If you have any special requests, please submit a Booking Help Request under the request type 'General Query' and we'll contact our suppliers for you. It's important to note that requests are not always guaranteed and are subject to availability during your stay. Full Board means that breakfast, lunch and evening meals are included in the price but any drinks will cost you extra. Details can be found on your accommodation voucher.
For the latest travel updates for Sharm El Sheikh please click here. For the latest travel updates to Sharm El Sheikh please check directly with the airline by clicking here.
Click here for the latest travel updates directly from Thomson Airways for travel to Sharm El Sheikh. You can find your arrival and return transfer instructions on your transfer voucher forwarded to you upon receipt of the full balance on your booking. Please note that in most cases, it is very important to re confirm your return transfer via phone or email. Please follow all instructions carefully with regards to reconfirmation on your transfer voucher.
Most airlines allow items such as golf clubs, surf boards and skis, to be carried at an additional charge. We are not a party to any such contract. This does not affect our agency status. Many of the flights and flight-inclusive holidays on this website are financially protected by the ATOL scheme.
But ATOL protection does not apply to all holiday and travel services listed on this website. Please ask us to confirm what protection may apply to your booking. Please see our booking conditions for information, or for more information about financial protection and the ATOL Certificate go to: www.
A promo room is a special room rate, which we can offer sometimes giving you better value for your money. Please note a promo room does not mean an upgraded room. All ratings shown on our website are those of the supplier and may not be the official classification. We cannot guarantee the accuracy of any ratings given.
If you are travelling to the Malta from the 1 st June you will need to pay environmental contribution tax, this has been introduced by the government of Malta to help environmental and tourism improvements. The tax will be collected when you arrive at your accommodation, the tax is 0.
It is mandatory for an adult travelling with children under 12 excl. A maximum of four children for every one adult on the booking will get a free reserved seat. This way adults can choose where to seat their children. This will also allow adults to check-in for their flight 60 days before departure.
It will not be mandatory for any other adults or teenagers in the booking to reserve a seat; however they may choose to do so. You can exchange your Rs. We're truly sorry to hear you've experienced some difficulties whilst on holiday.
Please forward the points you wish to raise in writing to us within 28 days to 3rd Floor, 2 Vine Street, Uxbridge, UB8 1QE or you can submit your complaint by clicking the link to our Complaint Form. You will receive an acknowledgement within 48 hours and once fully investigated a full response will be sent within 28 days.
Please note it may be necessary for us to request reports from the suppliers of the services concerned, in respect of the matters brought to our attention. Important Note: If you are sending in supporting documentation including any personal credit card or debit card details, please can you mask out all numbers for your security and protection. The team are dedicated to addressing any issues you have experienced during your holiday, and will carry out detailed investigations to find out why the issues arose.
They'll also address them to ensure they don't happen again. Please contact our Customer Relations Team on and ask for your file to be reviewed by the relevant Management team. Please note: If a new complaint is received at Step 2 or 3 it will be passed back to Step 1 so that it's dealt with in accordance with our complaints procedure.
In the unlikely event you remain unsatisfied, your complaint should be sent to our Managing Director's office at the address shown above. Alternatively you can email the Office of the Managing Director at mdoffice teletext. The Office of the Managing Director handles all customer correspondence.
The team will ensure that the Directors are kept informed of your issue and carry out a full review of your complaint. They'll respond to you either by phone or by e-mail. Please note: If a new complaint is received at Step 3 it will be passed back to Step 1 so that it's dealt with in accordance with our complaints procedure. Easyjet - Online check-in opens from 30 days and up to 2 hours prior to departure. Ryanair - Check-in open from 48 hours and up to 2 hours prior to departure.
If seats are pre-booked check-in opens 60 days prior to departure. Jet2 - Online check-in open from 28 days and up to 5 hours prior to departure. Wizz Air - Online check-in opens from 30 days and up to 3 hours prior to departure. Norwegian - Online check-in opens from 24 hours prior to departure. Jet2 Holidays - Online check-in opens from 28 days and up to 5 hours prior to departure. British Airways - Online check-in opens from 24 hours prior to departure. If your flight is with the following airline on-line check-in is not required however you must check-in at the airport.
Select from the following flight suppliers for further information:. Olympic Holidays. Balkan Holidays. This information needs to be provided for all passengers including children and infants:. Once you receive your booking confirmation please upload your API details securely, by logging into your Teletext Holidays account from the 'My Booking' page on our website www.
If your flights are with the following airlines Advance Passenger Information is not required. An E-Ticket will be sent approximately days prior to departure to the email address you provided at the time of booking.
All information provided relates to British citizens who hold or are entitled to apply for a British passport. If you are not a British citizen and do not hold a British passport, you must make your own enquiries as to the applicable requirements. All customers who make a booking are required to hold a current 10 year passport. We will not be held responsible for any loss or delay that may occur as a result of the passport or visa not being produced for travel.
We also recommend that you contact your destination's embassy website for further information. For further information and current updates please click here. Phones, laptops and tablets larger than Passengers are therefore advised to check online with their airline for further details.
For further information please visit the FCO website by clicking here. As part of our late booking procedures we need to protect ourselves and our customers from fraud therefore we must carry out identity verification to confirm that customers are the genuine owner of the card used to make their payment.
We use a number of electronic checks to confirm your identity but unfortunately, for late bookings these checks are not perfect. Please upload your ID proofs securely, by logging into your Teletext Holidays account from the 'My Booking' page on our website www. For amendments, we will do our utmost to accommodate your requests but it may not always be possible. Any requests for amendments must be made in writing from the person who made the booking.
Any cancellation request must also sent to us in writing and will not take effect until received by us. You can also chat with one of our Live Chat agents. From the 1st September tourists staying overnight in Mexico will be charged an environmental tax levied by the local government.
If you have not purchased Priority you are only permitted to bring 1 small bag 40x20x25cm on board. Please click here for further information. From the 1 st of March tourists staying overnight in Porto, Portugal will be charged a tourism tax. This tax is not applicable to reservations made prior to this date. This tax is paid per person, per night the minimum amount being 2 euros.
Wizz Air. You will need to check-in online. You can do this from 30 days and up to 2 hours before your outbound flight departs. Please follow the steps below to check-in and get your boarding passes:. If you have booked your seats, you can do this from 30 days and up to 2 hours before your outbound flight departs. If you have not booked your seats, you can do this from 2 days and up to 2 hours before your flight departs. You will need to check-in online, upload your API details and print your boarding passes directly on the airlines website.
Please follow the steps below to check-in and get your boarding passes. Please note - If you make any changes to your flight details, you must let us know immediately as this may affect your accommodation or transfer reservations the only exclusion to this is that we don't need to know if you add pre booked seats or additional luggage. Please follow the steps below to check in and get your boarding passes.
Please note - If you make any changes to your flight details, you must let us know immediately as this may affect your accommodation or transfer reservations the only exclusion to this is that we don't need to know if you add pre-booked seats or additional luggage.
Advance Passenger Information should be provided directly to these airlines at the check-in desk at the airport. Please allow plenty of extra time to check-in at the desk. Your boarding passes can be collected at the check-in desk when you provide the Airline Reference Number, which is shown above. For more information please see www. Keep up to date with current travel health news by visiting www. The Government has changed their advice and are advising against all but essential travel to Monacco.
If you decide to continue your journey it will be against Foreign Office advice. Some flights have been cancelled so you should contact your airline to check if your flight is still operating as scheduled. If you wish to cancel your holiday we will try to amend your holiday for a future date, or we will cancel your booking and provide you with a credit note.
If you do decide to travel whilst the FCO advice against travel persists, you will be subject to a 14 day quarantine on your return to the UK. We are working through bookings in order of departure date to advise on your options, so please wait to be contacted as our lines are exceptionally busy. If you are arriving home from Monacco on or after Saturday 15 August you will need to quarantine for 14 days when you return, in line with changes made overnight by UK Government.
For information directly from the Foreign Office on travel to one of these destinations, please visit the below link and search using the name of your destination. From 1 November, all passengers will be entitled to bring one free carry-on bag up to a size of 40 x 30 x 20 cm on-board. Passengers who have purchased WIZZ Priority will be permitted to bring an extra trolley bag up to a size of 55 x 40 x 23 cm. Additionally, Wizz Air is introducing a new type of checked in bag with a 10 kg allowance, besides the existing 20 and 32 kg options.
For customers travelling on or after 1 November who have purchased their tickets before 10 October without WIZZ priority, the booking will be upgraded with a free 10 kg checked-in bag. For customers who already have purchased a 20 or 32 kg checked-in bag, a WIZZ Priority upgrade will be added to their booking.
Updated 31 December With a Brexit deal now completed and backed by Parliament, please see below a guide to the changes Brexit will bring to our European holidays. This information is to help you to ensure you are as prepared as possible however, please note it is your responsibility to be aware of and follow all rules and regulations in place.
We have also provided a link below to the Government website which should be checked regularly for any changes or updates. Please ensure each person travelling has a passport that:. Is valid for a minimum of at least 6 months. Is less than 10 years old.
It is very important to ensure you have a valid travel insurance policy before travelling. As we leave the EU, UK passport holders will no longer be able to use lanes designated for EU Nationals often shown as EU and EAA , and will need to use the lanes marked for travelers arriving from the rest of the world. You may also be required to produce the following documentation on arrival:.
Proof of a valid return or onward journey. Proof you have enough money for your stay. Please note: Immigration could have a longer wait time than you would normally expect after the initial transition. If driving your own car, to have valid insurance you must obtain a physical Green Card from your insurance provider.
This Green Card must be carried with you at all times whilst in the EU. You may be charged by your insurance company for this Green Card so it is advisable to apply a minimum of one month before your holiday. You will also be required to display a GB sticker on your car.
You will not require a visa as a tourist and you will be able to stay for a total of 90 days in any day period. Yes - as the UK and EU have ensured flights will continue to operate as normal.
Roaming charges could change. Please check with your network provider to understand your data roaming policy and charges before you set off on holiday. You won't be able to take any products containing meat or milk into the EU. There are some exceptions like powdered baby milk and baby food. Please click the link below to find out more. It is your responsibility to keep up to date with the very latest advice and information with regards travel rules and regulations.
Please check the below link to the Government website regularly for any changes or updates. We thank you for your continued patience. Teletext Holidays has been serving the UK holiday market now for nearly 30 years and has sent ,s of happy holidaymakers all over the world.
The Government has changed their advice and are advising against all but essential travel to Malta. If you are arriving home from Malta on or after Saturday 15 August you will need to quarantine for 14 days when you return, in line with changes made overnight by UK Government. From 2 nd March , British nationals travelling to Turkey for tourist or business purposes will no longer need a visa for visits of up to 90 days in any day period. Following the statement by the Faro City Council, from 1 March , all reservations made to the municipality of Faro, with some exceptions, will have a mandatory fee to be charged for accommodation.
The tourist tax 1. We are working in departure date order and speaking with airlines and suppliers to get the latest information with regard to any flight schedule changes or changes at the hotel which have arisen as a result of the COVID response required within each destination.
If your holiday has been affected, we will contact you as soon as we are advised of any changes to discuss options with you, in the meantime if you are contacted by your airline directly and want to discuss your accommodation with us, please contact us via our live chat facility on the website and we will be happy to assist you. This is still an extremely busy time for us and your patience is very much appreciated at this time.
A: If you would like to take a holiday later in the year we would be happy to rebook your holiday at a later date either this year or into We have negotiated a range of exclusive deals with suppliers and have some fantastic rates on holidays for Winter and Summer and will be waiving our amendment fees for anyone wishing to rebook. You will be able to exchange any unused parts of this Refund Credit Note for a cash refund after the date specified in your email, and we have set up a dedicated mailbox to manage these requests.
Q: What are my options if I purchased a hotel or transfer on its own and the booking has been cancelled as a result of the COVID outbreak? You will be able to exchange any unused parts of this Refund Credit Note after the date specified in your email for a cash refund, and we have set up a dedicated mailbox to manage these requests. In order to give you time for all airlines to be fully on sale for next year we are initially sending you a Refund Credit Notes which where stated will be protected by us.
If you find a holiday you would like to book using your voucher please contact us either on the dedicated phone number on your cancellation Email or by calling us using one of the phone numbers on our website. We will need your original holiday booking reference, date of departure and will ask you some security questions as part of the call.
A: We are emailing details of our two stage refunds policy to individuals once we have cancelled their holiday with the airline and hotel suppliers.
You will find the date that you can claim your refund outlined within this email, we will start the refund process as soon as we receive your request, after this date, and anticipate completing the refund process within 14 days. UK We use some essential cookies to make this website work. Accept additional cookies Reject additional cookies View cookies. Hide this message. Home Consumer protection. Share this page Share on Facebook Share on Twitter.
Related content Package holiday refunds and cancellations CMA open letter to all package holiday businesses Report a competition or market problem Contract cancellations and refunds due to coronavirus COVID Summary of updates to international travel, October Brexit Check what you need to do. Explore the topic Consumer protection.
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