The same holds true if your carrier cannot provide you with any substitute travel arrangements. Also, the carrier must compensate you at the airport the same day. If you depart on a substituted flight arranged by the carrier before receiving compensation, they must pay you within 24 hours of the incident.
First of all, you need to have proof of a confirmed reservation. Second, and this is important, you must also have checked-in by the deadline stipulated by the carrier. But be careful here — while some carriers stipulate only that you be at the gate minutes before departure, on some international flights they require you to be there hours before the schedule departure time.
Miss the check-in deadline and you may not only lose your seat, but any chance at compensation, as well. Just think of all those gate announcements you hear asking so-and-so to come to the gate. If you choose a different flight, the airline must offer you care until your new flight departs. Care is understood as meals, refreshments, beverages and possibly a hotel.
If you are not allowed on the flight because it has been overbooked, the airline should grant you financial compensation according to European law.
These are set amounts; so if you are offered anything other than the amounts below, do not accept it unless you are sure you have been offered a better deal.
They refer to the distance you were supposed to travel and are the following:. Also, please remember that the amount is set in euros by the law. So the amount in pound sterling may vary according to the exchange rate. Even if this happened while connecting outside the EU. Your rights are still covered if you were flying from the EU or with a European airline! You can check your flight for free and then choose to submit your claim with Flight-Delayed.
So, do not wait any longer and exercise your rights:. Claim my compensation. Don't want to miss out on any new blog entries? Alternatively, that same airline company offers travel vouchers for as much as 3 times those amounts.
Passengers who arrive last and pay the least are most likely to be bumped. Minimize the risk of getting bumped by arriving earlier to be among the first passengers to registrer. In addition, the CTA advises that pre-selecting seats when making a reservation, usually for a fee, could also help avoid bumping. However, overbooking is a reality of life. Airlines will continue to do this, but most travellers agree that they need to do a better job informing passengers about their policies and the compensation they offer.
What are your rights on an overbooked flight? CBC: Why airlines overbook flights. Government of Canada: Air passenger rights. CBC: New passenger bill of rights spells out compensation. How could this happen? The information and advice in this article are provided for informational purposes only. The Personal shall not be liable for any damages arising from any reliance upon such information or advice.
0コメント