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Make sure the barcode is clear so the carrier can scan it easily. Adding tracking details to your return helps protect against delays or issues in the refund process.
If you use an eBay returns label, tracking details are automatically uploaded. Learn more about our signature confirmation requirements. If the seller is responsible for the return shipping costs, they'll let you know how they want the item to be sent back to them.
The seller may contact you to make other arrangements, such as returning the item to their store or reimbursing you for return shipping. Growth Metrics Planning Scams Tools. Handling problems Returns. Payments Rules and regulations Setting up a shop. Find out more. What returns policy do you have to offer on eBay? Who pays postage for eBay returns? Who pays the cost of returning an item depends on the situation: If the item is returned because it's faulty, not as described, or damaged in the post, the seller has to pay return postage costs.
However, if the buyers want to return the item for any other reason within 14 days, they have to pay to send it back as long as you made this clear in your listing. If you have to pay the return postage costs and use an eBay label the cost will be included on your next monthly seller invoice as a fee. You have 8 calendar days to review the return reques t and take action. You can either: - accept the return and provide the buyer with a return label - refund the buyer and let them keep the item if it's not worth the time and money to process a return - offer a partial refund and the buyer keeps the item - send a message to the buyer to try and resolve the problem.
If they are not cooperating you can certainly use our claims process instead. With a PayPal claim, if the claim is found in your favor we will ask you to return the item to the seller for a full refund. In this case though it would be your responsibility to pay the return shipping costs per Buyer Protection guidelines. I paid for the items After received, found out item description are completely false and items are completely useless for any use I can think of.
And dx is keep selling such items, for year and more there is writeen evidence about it at their customer forums , doesnt change the description, knowingly shipping wrong items.
And makes huge profits on it. And its all accoriding to paypal "buyer protection"?? Did you activate PayPal Returns for your account in your jurisdiction? Do a google search for PayPal Returns to see if you are eligible. But if the seller is in a different country,it is not possible for Ebay to go to that country postal website and print a label,so it is up to the seller if he would reimburse you for the return postage.
Worse,you wil have to ship with tracking to get Paypal to refund you the original payment and it could get expensive. I hope you didn't file a dispute yet because you have to activate the returns program for your account first. When you buy something from a store,do you make the storekeeper come to your house to pick up the return? Cookies help us customize the PayPal Community for you, and some are necessary to make our site work.
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